FAQ

Welcome to our Frequently Asked Question Page.

Are our products pre-treated?

All our products are treated with an animal Friendly preservative.

What wire do we use?

We use 19g galvanised wire on all our products.

Do we make bespoke items to your own specifications?

We are able to make a bespoke item for you,

Please contact via our contact page with your requirements,

please include a contact phone number in case I need to talk to you.

How Long Before I receive my item?

We make all our products to order, See foot of page for estimated dispatch times as I update it as it changes.

(Saturday, Sunday and Bank Holidays are not classed as working days)

Are our ready made?

Unfortunately due to courier volume sizes and weights all our products are sent flat-packed.

We do however make and design them for easy assemble.

How will I know when my items have been dispatched?

I will email you with a delivery day, as your item needs to be signed for upon receipt.

Why haven’t I received an answer to my email?

I try to answer all emails within 2 hours.

Some email account send my reply back to me as undelivered, This happens quite a lot if you have a

Hotmail email account, A contact phone number can be very helpful in case this happens.

I hope these may of answered your questions, If not please feel free to contact me via our contact page.

Kind regards

Dave